Customer Experience Expert

5 days ago


Makati City, National Capital Region, Philippines ECLARO Full time

Job Summary:

We are seeking a highly skilled and bilingual customer service representative to join our team at ECLARO. As a Korean Bilingual Advisor, you will be responsible for handling customer inquiries and providing accurate information about products and services.

Duties and Responsibilities:

  • Provide exceptional customer service and support.
  • Respond to customer inquiries and resolve issues in a timely and efficient manner.
  • Maintain accurate and up-to-date customer records.
  • Meet performance metrics such as call quality, resolution time, and customer satisfaction.

Requirements:

  • Native-level fluency in Korean.
  • Proficient in English.
  • Excellent communication and problem-solving skills.
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