Customer Experience Expert
5 days ago
Job Summary:
We are seeking a highly skilled and bilingual customer service representative to join our team at ECLARO. As a Korean Bilingual Advisor, you will be responsible for handling customer inquiries and providing accurate information about products and services.
Duties and Responsibilities:
- Provide exceptional customer service and support.
- Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Maintain accurate and up-to-date customer records.
- Meet performance metrics such as call quality, resolution time, and customer satisfaction.
Requirements:
- Native-level fluency in Korean.
- Proficient in English.
- Excellent communication and problem-solving skills.
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