Team Excellence Coach

As a Service Excellence Coach at IntouchCX, you will play a crucial role in enhancing the quality of service delivered by our Customer Service Representatives and Tier 2 teams.You will coach CSRs/Tier 2s on quality of service, complete Quality Assurance and coaching session reports, and provide floor support. Your strong coaching skills will enable you to...

Job Summary:The Operational Excellence Coach plays a pivotal role in driving quality program execution and delivery by partnering with team leads to monitor and coach customer care representatives.Main Responsibilities:Coordinate and facilitate new team lead training, continuing education, and on-the-job training related to the quality and coaching...

Technical Support SupervisorWe are seeking a highly motivated and experienced Technical Support Supervisor to join our team. As a leader in this role, you will be responsible for managing a team of technical support representatives and providing exceptional customer service.ResponsibilitiesLead a team in a high call volume shared services or call center...

About the RoleWe are seeking an experienced professional to join our team as a Performance Improvement Coach.The successful candidate will be responsible for coaching and supporting Team Leads to drive performance improvement and excellence.The key responsibilities of this role include:Developing and implementing process improvements to enhance team...

Professional Coach and AdvisorWe seek a seasoned Professional Coach and Advisor to join our team. This role involves coaching and guiding the team to improve day-to-day activities and processes, managing a team of Individual Contributor co-workers, and delivering professional responsibilities with a focus on excellence.About the Position:This role requires...

TASQ is in search of a call center sales coach for a position in Cebu. The pre-screening interview will take place via phone, so please make sure your phone line is available.**Job Overview: Sales Coach (Cebu)****Shift:** Shifting schedule (primarily night shifts)**Work Setup:** Onsite (Cebu)**Qualifications:**- Strong background in telecommunications...

We are looking for an experienced Customer Experience Coach to join our team.About the RoleThis role involves coaching and mentoring employees to improve their customer service skills and behaviors. The ideal candidate will have excellent communication skills, be able to analyze performance data, and provide actionable feedback.Key ResponsibilitiesCoach and...

Job Description:We are seeking a highly skilled Sales Performance Coach to enhance the sales skills and performance of our team members through coaching, training, and development initiatives.Key Responsibilities:Develop and implement training programs tailored to the needs of the sales team to improve their selling techniques and product knowledge.Mentor...

**Job Description:**Clinical Trainers work closely with new employees to equip them with the skills and knowledge required to excel in their roles. They design and deliver training programs, provide coaching and feedback, and collaborate with stakeholders to ensure training meets business needs.**Primary Duties:**Develop and deliver training programs that...

Job Overview:The Training Manager will play a critical role in ensuring that our team members have the skills and knowledge necessary to perform their jobs effectively. This includes developing and implementing training programs, coaching and mentoring team members, and evaluating training effectiveness.Main Responsibilities:Develop and deliver training...