SLM Job Opportunity
3 days ago
Company Overview
Directio PHL, Inc. is a global IT services company that consults, codes, tests, deploys, and manages mainly cloud-based and mobile applications. We provide around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA.
About ProjectWe are looking for a Service Level Manager for our international client, who specializes in providing household cleaning products. The person would work on one of our client projects.
Job Responsibilities
- Ensure that the organization's services align with customer expectations, maintaining service quality and business objectives.
- Negotiate and define service level agreements (SLAs) with customers, documenting agreed-upon service levels to ensure transparency and accountability.
- Administer and manage data in Salesforce, overseeing 300+ users in the EU region, ensuring proper access, security, and operational efficiency.
- Investigate and resolve issues related to data integrity, security, UI display, and technical performance within Salesforce and integrated applications.
Required Skills and Qualifications
- 3+ years of experience in service operations, particularly in the FMCG or retail industry, demonstrating a strong background in managing service levels.
- Intermediate to advanced expertise in Salesforce, ensuring efficient administration, configuration, and troubleshooting within the platform.
- Proficiency in SQL or familiarity with Salesforce Inspector, Workbench, or Data Loader, enabling effective data analysis and migration.
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Manila, National Capital Region, Philippines SAP Philippines, Inc. Full timeSAP Philippines, Inc. is a leader in the corporate world, and we are committed to recruiting talented professionals from diverse backgrounds.Benefits:We offer a range of benefits to support your well-being and career growth, including:A competitive salary packageA comprehensive training program to support your growth and developmentOpportunities for...
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