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Associate Training Manager

1 week ago

Pasig, National Capital Region, Philippines Offshore Business Processing Full time

Role Summary:

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We are seeking an experienced Trainer to join our team at Offshore Business Processing. As a Trainer, you will play a critical role in developing and delivering training programs that meet the needs of our clients and associates.

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Key Responsibilities:

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  • To develop and deliver training programs that meet the needs of our clients and associates.">
  • To collaborate with the Training Supervisor to identify training needs and develop solutions.">
  • To evaluate the effectiveness of training programs and make recommendations for improvement.">
  • To stay up-to-date with industry developments and best practices in training.">
  • To maintain accurate records of training activities and participant feedback.">
  • To communicate effectively with colleagues and clients to ensure seamless delivery of training programs.">
  • To conduct regular training sessions to ensure that all associates are equipped with the necessary skills to perform their jobs efficiently.">
  • To assess the knowledge and skills of associates and provide feedback to improve performance.">
  • To recommend improvements to training programs and materials based on participant feedback and evaluation results.">
  • To work closely with the HR department to ensure that all training programs comply with company policies and procedures.">
  • To maintain a positive and professional attitude when dealing with colleagues, clients, and participants.">
  • To respond to queries and concerns from colleagues and clients in a timely and professional manner.">
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Requirements:

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  • ">
  • A minimum of 1-2 years of experience in training and development.">
  • Strong communication and interpersonal skills.">
  • Ability to analyze data and make recommendations for improvement.">
  • Knowledge of adult learning principles and methodologies.">
  • Ability to work independently and as part of a team.">
  • Excellent organizational and time management skills.">
  • High school diploma or equivalent required; bachelor's degree preferred.">
  • Other qualifications may be considered.">
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Benefits:

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  • Competitive salary and benefits package.">
  • Ongoing training and development opportunities.">
  • Opportunities for career advancement.">
  • Recognition and reward for outstanding performance."]