Customer Support Professional

2 days ago

Las Piñas, National Capital Region, Philippines beBeeSuccess Full time ₱760,000 - ₱980,000
Customer Success Role

 We seek a Customer Success Specialist to deliver timely and professional support to our clients' customers across various communication channels.

  • Respond to customer inquiries from pet owners and pet sitters via email, phone, live chat, and social media platforms.
  • Provide assistance and resolution for common concerns, including booking issues, refunds, and general service questions.
  • Review and process applications, ensuring all details and verification requirements are complete.
  • Perform booking modifications, including changes to dates, services, or pricing as requested.
  • Escalate high-priority or sensitive issues when necessary.
  • Follow internal guidelines and workflows to ensure all actions are properly documented and compliant.

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