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Quality and Compliance Director

2 weeks ago

Manila, National Capital Region, Philippines Philtech Full time
About the Role:

This is an exciting opportunity for a skilled Quality Assurance and Compliance professional to join Philtech's dynamic team. As a Quality Assurance and Compliance Manager, you will play a vital role in shaping the company's customer support strategy and ensuring that it meets the highest standards of quality and compliance.

The ideal candidate will have a strong background in Quality Assurance, preferably in a global Customer Support environment, and expertise in correlating Operations Key Performance Indicators (CSAT, AHT, NPS) with Quality Auditing Scores, Root Cause Analysis, Data Analytics, etc.