Supervisor of Quality Operations

2 days ago


San Fernando, Central Luzon, Philippines Sutherland Full time

About Sutherland

We specialize in developing innovative digital solutions using artificial intelligence, automation, cloud engineering, and advanced analytics.

Our team works closely with iconic brands worldwide to provide them with market-leading technology and business process excellence.

We have developed over 200 inventions under several patents across AI and other critical technologies. These solutions unlock new possibilities for businesses, their people, and customers.

Sutherland's unique approach brings together human expertise and artificial intelligence to create digital chemistry.

Our mission is to deliver measurable results and unlock digital performance.

Job Description

A Quality Supervisor oversees QA operations, ensuring they are productive and effective. This involves conducting regular auditing sessions and providing guidance to QAs.

The ideal candidate should possess excellent organizational skills, confidence, and sound communication and customer service skills. A professional attitude when interacting with QAs and customers is essential.

We are looking for an Associate Manager who demonstrates a strong work ethic, positive attitude, and decent leadership skills while working as an associate themselves.

Responsibilities
  • Create and distribute weekly sampling plans to the QA team.
  • Monitor all types of transactions in assigned programs.
  • Implement COPC audit recommendations.
  • Meet sampling adherence targets; implement MIPs as necessary.
  • Assess feedback provided by QAs to improve consultant performance.
  • Verify QA accuracy through ATA and calibration checks.
  • Distribute Gage R&R reports.
  • Provide consulting services to QAs on parameters.
  • Conduct regular QA reviews and provide input on areas for improvement.
  • Identify program-level issues and opportunities through data analysis.


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