Restaurant Supervisor

Position: Restaurant Supervisor
Location: Tia Diva Modern Filipino Restaurant
Rosario Commercial Lane
Rosario Avenue, Rosario Complex
San Pedro City, Laguna
(near Southwoods City)
Employment Type: Full-time / Shift-based
Salary: Base plus Performance Incentive

Job Summary:

We are seeking a Restaurant Supervisor to oversee daily operations and ensure an excellent dining experience for our guests. The ideal candidate will be responsible for managing restaurant staff, maintaining high service standards, and ensuring smooth operations during their shift.

Key Responsibilities:

• Supervise and coordinate front-of-house and back-of-house operations during assigned shifts.
• Lead and motivate the team to provide exceptional customer service.
• Monitor restaurant cleanliness, hygiene, and compliance with health and safety regulations.
• Handle customer inquiries, complaints, and special requests professionally.
• Assist in training and mentoring restaurant staff to uphold company standards.
• Oversee cash handling, POS transactions, and daily sales reconciliation.
• Ensure proper inventory management and stock replenishment.
• Work closely with kitchen staff to ensure timely and quality food service.
• Implement and enforce company policies and operational procedures.
• Report shift activities, issues, and improvement suggestions to management.

Qualifications:

• Bachelor's degree in Hospitality, Business Management, or a related field (preferred).
• Minimum of 2 years of experience in restaurant operations, with at least 1 year in a supervisory role.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle pressure effectively.
• Knowledge of food safety regulations and best practices.
• Flexibility to work various shifts, including weekends and holidays.