Verification of Employment Expert

1 week ago


Pasig, National Capital Region, Philippines Viventis Search Asia Full time

Job Function:

The Unemployment Specialist is responsible for screening unemployment claims and responding to state documents. This role involves reviewing claims for both internal and traveler employees and processing verification of employment requests.

Responsibilities:

  • Reliably onsite at the Omaha, NE office at least one day per week, with additional onsite requirements as needed.
  • Receive, review, and prioritize unemployment claims, questionnaires, and related documents.
  • Analyze case information to determine if a response is warranted.
  • Interpret and apply state laws and regulations to employee separations when responding to unemployment documents.
  • Submit accurate and timely responses to state agencies.
  • Escalate complex claims to the Supervisor, Human Resources, or Legal Team as necessary.
  • Ensure all inquiries and requests are addressed promptly and professionally.
  • Maintain confidentiality and accuracy in claim reviews.
  • Work overtime as needed to meet state response deadlines.
  • Process verification of employment requests for internal and traveler employees.

Skills and Qualifications:

  • Must be located in Omaha, NE, or the surrounding area.
  • Previous experience handling unemployment claims is preferred. Alternatively, at least two years of office experience with a focus on decision-making or two years of customer service experience and/or training.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent verbal and written communication abilities.
  • High ethical standards with a strong commitment to confidentiality.
  • Ability to manage a high work volume and meet deadlines.
  • Detail-oriented with the ability to follow policies and procedures.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.


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