Technical Solutions Consultant
3 days ago
We are seeking a skilled Technical Solutions Consultant to join our team at RecruiterPH. As a Technical Solutions Consultant, you will be responsible for developing and maintaining strong relationships with assigned clients and their stakeholders.
The ideal candidate will have a background in IT, excellent customer service skills, and the ability to multi-task and work under stress to meet deadlines.
Key Responsibilities:
- Develop and maintain a thorough understanding of client's IT environment and initiatives
- Oversee all technical aspects of client projects, including technology health
- Set deadlines, assign responsibilities, monitor, and summarize progress of project
- Prepare reports for upper management regarding status of client and their project
- Become familiar with and demonstrate various contact center concepts, practices, technology, and procedures
Requirements:
- Bachelor's degree or equivalent experience
- 3-5 years of experience in the IT side of the Call Center industry
- Demonstrated technical problem-solving proficiency
- Excellent customer service and communication skills, both verbal and written
- The ability to multi-task and work under stress to meet deadlines
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