Office Support Specialist
6 days ago
Sourcefit DR is a leading provider of traffic hire equipment solutions.
We are dedicated to delivering exceptional service to our customers and are seeking a highly organized and motivated individual to join our team.
The successful applicant will be responsible for performing a range of administrative tasks, including data entry, email management, and record-keeping.
In addition to these tasks, the selected candidate will assist with lead generation and management, ensuring accurate tracking and reporting of leads through CRM software and pre-existing spreadsheets.
Responsibilities:
- Perform general office administrative duties such as responding to emails, data entry, and updating messages on our VMS Boards
- Assist the team with managing customer databases, and updating records
- Prepare and distribute materials, proposals, and presentations
- Maintain accurate and up-to-date records, including customer files, invoices, and inventory documentation
- Coordinate scheduling of bookings for traffic hire equipment customers, ensuring accurate order processing and timely delivery/pickups entered as per their requests
- Handle client enquiries and provide information about products and services
- Confirm and reschedule appointments as necessary
- Serve as a liaison between the team and clients to facilitate communication and ensure inquiries are addressed promptly
- Coordinate with the sales team to ensure they have all necessary information and materials before meetings
- Support the preparation of quotes for customers to be signed off by management and sales staff
- Provide general administrative support to the team
- Ensure GPS system is kept up to date and require reports are generated and provided to the team
To be considered for this role, you will need to have:
- Proven experience in an administrative or customer service role (experience in a similar industry is an advantage)
- Excellent English communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple tasks and prioritize effectively
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software (experience with lead management tools is a plus)
- Xero experience is an advantage
- Experience in the traffic management, equipment rental, or construction industries is a plus
- A proactive approach with the ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Ability to handle sensitive information with discretion and professionalism
- A positive and customer-oriented attitude
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