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Mortgage Loan Operations Supervisor

1 week ago

Manila, National Capital Region, Philippines Rocket Services Full time

Rocket Services Job Description

We are seeking an experienced Team Leader to oversee and develop a team of Mortgage Loan Processors. The successful candidate will have a minimum of 5 years' experience in Australian mortgage loan processing, with at least 3 years in a leadership and training role.

Responsibilities:

  • Team Leadership:
    • Lead, mentor, and support a team of mortgage loan processors.
    • Monitor team performance and provide constructive feedback.
  • Training & Development:
    • Develop and implement training programs for new loan processors.
    • Create structured training materials and process manuals.
    • Conduct ongoing training sessions for existing team members.
  • Recruitment & Onboarding:
    • Participate in the hiring process and evaluate candidates.
    • Oversee the onboarding process and ensure new hires receive necessary training.
  • Process Improvement & Compliance:
    • Implement quality control measures to minimize errors.
    • Identify and recommend process improvements.
    • Stay updated on industry regulations and communicate key updates to the team.

Requirements:

  • Minimum 5 years' experience in Australian mortgage loan processing.
  • At least 3 years in a leadership and training role.
  • Proven leadership abilities, training expertise, and recruitment skills.
  • Excellent communication and organizational skills.
  • Ability to manage multiple priorities and meet deadlines.

Benefits:

  • Competitive salary
  • Opportunities for leadership and professional development
  • Supportive and team-oriented work environment