Shipping and Logistics Customer Service Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱25,000

Customer Service Representative - Shipping and Logistics Account

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  • Assist customers with tracking shipments and resolving inquiries through inbound and outbound calls.
  • Provide accurate information on shipping rates, delivery times, and product availability to customers.
  • Address customer concerns regarding lost or delayed shipments and offer solutions.
  • Coordinate with logistics teams to ensure timely and accurate deliveries.
  • Maintain detailed records of customer interactions and service requests.
  • Resolve billing issues and process payment inquiries related to shipments.

Qualifications:

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  • A high school diploma or equivalent is required; a Bachelor's degree is an advantage.
  • Excellent communication skills, both verbal and written, are necessary.
  • Strong problem-solving abilities and attention to detail are essential.
  • Previous experience in customer service or a call center environment is preferred.
  • Knowledge of logistics, shipping, and delivery processes is an advantage.
  • The ability to work in a fast-paced environment and handle multiple tasks simultaneously is required.

Benefits:

Enjoy work-life balance and be part of a growing team.

Apply now and receive a quick response within a day.

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