Healthcare Call Center Specialist

5 days ago


Taguig, National Capital Region, Philippines Cognizant Full time

Cognizant is seeking a dedicated Process Specialist for our Healthcare Call Center with 4 to 6 years of experience.

Key Responsibilities
  • Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Oversee the daily operations of the healthcare call center to ensure smooth workflow.
  • Utilize IVR systems to streamline call handling and improve customer experience.

Requirements:

  • Must have 4 to 6 years of experience in customer service within a healthcare call center environment.
  • Should possess strong knowledge of IVR systems and their application in call centers.


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