Contact Center Operations Lead

Job OverviewWe are seeking an experienced Contact Center Operations Manager I to lead our customer service team. This role is responsible for the day-to-day activities and development of 5-10 supervisors within a complex call center environment.

We are seeking a skilled and dedicated individual to fill the role of Customer Care Representative at Global Integrated Contact Facilities, Inc.Overview of the RoleThe successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner. They will also be...

Job DescriptionThe successful candidate will possess a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi-channel contact center environment.Key Accountabilities:Lead a geographically dispersed team of analysts charged with planning, scheduling,...

About the RoleThis leadership position oversees the operational aspects of the contact center, ensuring seamless execution of daily tasks and achieving business objectives.Main ResponsibilitiesPromote and implement operational excellence within the contact center.Develop and maintain service standards that align with business goals.Lead the development of...

About the Role:The Contact Center Manager Lead will be responsible for managing a team of contact center managers to ensure that customer service levels are met while maintaining efficiency. The successful candidate will have a strong understanding of customer service principles and be able to effectively communicate with customers and internal...

About Transcom WorldwideWe are a company that values our employees and provides them with opportunities for growth and development. Our 'Malasakit' culture is built on dignity, equality, and respect, making us a great place to work.Responsibilities:Lead a team of analysts responsible for planning, scheduling, monitoring, analyzing, and managing contact...

Job SummaryWe are seeking a highly motivated and experienced Contact Center Operations Manager to join our team. The successful candidate will be responsible for managing day-to-day contact center operations, developing and implementing operational strategies to ensure performance, culture, and processes align with corporate objectives.Key...

About the RoleMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking an experienced Contact Center Manager to...

Job OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.The Contact Center Sales Manager oversees all aspects of our call...

Job DescriptionWe are looking for a highly motivated Sales and Support Associate to join our team. As a key member of our Contact Center, you will be responsible for delivering exceptional customer service and support to our clients.Your primary duties will include:Selling and Customer Support ActivitiesAchieving sales goals and contact center...