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M365 Business Support Specialist

1 week ago

Manila, National Capital Region, Philippines Upwork Full time
Job Description">
  • As a Technical Advisor, you will be responsible for providing expert-level technical support to customers using Microsoft 365 products and services.
  • You will troubleshoot and resolve technical issues related to M365 workloads, including Exchange Online, SharePoint Online, Teams, Office, and OneDrive for Business.
  • Your primary goal will be to educate customers on the effective use of M365 features, ensuring they maximize their subscription benefits.
  • You will collaborate with cross-functional teams to resolve complex technical issues and provide personalized recommendations to customers based on their business needs.
  • To succeed in this role, you must have a solid understanding of M365 workloads and be specialized in at least one area, such as Exchange Online or SharePoint Online.

Required Skills and Qualifications

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  • At least 2 years of experience in M365 administration, consultancy, deployment, migration, or technical support.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Proficiency in Windows 10 Pro and Microsoft Office.

Benefits

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  • Diverse and inclusive work environment.
  • Ongoing training and development opportunities.
  • Competitive compensation and benefits package.
  • Remote work options available.