Medical Transportation Coordinator

2 weeks ago

Imus, Calabarzon, Philippines beBeeDispatcher Full time $7,200 - $7,800
Job Summary

This role involves coordinating non-emergency medical transportation services. The ideal candidate will handle inbound and outbound calls professionally, assist customers and drivers with trip inquiries, address service issues, reroute trips to another available driver if the original driver cannot perform the trip, and ensure compliance with HIPAA policies.

Main Responsibilities:
  • Call Handling & Customer Service: Answer incoming calls professionally and courteously using designated communication platforms.
  • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs.
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Verify client eligibility for services and ensure accurate data entry into dispatch software.
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.
  • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
HIPAA Compliance & Confidentiality:
  • Handle sensitive patient information in compliance with HIPAA regulations and company confidentiality policies.
  • Ensure that all client details, medical appointment information, and personal health records remain secure.
  • Only share necessary trip details with drivers while protecting patient privacy.
  • Adhere to HIPAA guidelines when communicating with healthcare providers and clients regarding trip details.
Requirements:
  • Experience in NEMT dispatching or customer service (preferred).
  • Ability to learn our dispatch software or other NEMT dispatching platforms.
  • Familiarity with RingCentral VOIP or similar call center communication systems.
  • Strong customer service skills, including conflict resolution and patience.
  • Ability to multi-task in a fast-paced, high-call-volume environment.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and critical-thinking skills.
  • Knowledge of HIPAA policies and confidentiality best practices.
  • Reliable internet connection and ability to work remotely.

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