Remote Claims Specialist

3 days ago

Ayala Alabang, National Capital Region, Philippines beBeeClaims Full time ₱35,000

We are seeking a highly skilled and detail-oriented Claims Representative to join our team. The successful candidate will be responsible for investigating and resolving customer claims related to promotional products.

This is a full-time position that involves working with customers to resolve issues related to product quality, delivery, and pricing. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently in a fast-paced environment.

Key Responsibilities

  • Investigate customer claims and determine the root cause of the issue.

  • Communicate with customers to explain the investigation findings and provide resolution options.

  • Cross-departmental collaboration: Work closely with internal departments such as Production, Art, Sales, Shipping, and Customer Service to gather relevant information and determine the appropriate resolution.

  • Documentation & Reporting: Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions within internal systems.

  • Quality Feedback Loop: Identify recurring issues and escalate them to the Claims Manager to help drive improvements in product quality, vendor accountability, and fulfillment accuracy.

Requirements

  • Minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment.

  • Strong analytical and investigative skills

  • Excellent verbal and written communication abilities

  • Ability to handle sensitive situations with professionalism and empathy

  • High attention to detail and strong organizational habits

  • Comfortable navigating multiple systems, including order management and CRM platforms

  • Ability to manage multiple claims simultaneously in a fast-paced environment

  • Education: High school diploma or GED required.

  • Familiarity with the promotional products lifecycle, including customization methods (e.g., screen printing, embroidery, pad printing, etc.)

  • Experience working with vendors, decorators, and fulfillment partners

  • Proficiency in ERP and CRM systems used in the promotional products industry

What We Offer

  • A competitive salary package

  • Permanent work-from-home setup

  • Company equipment provided

  • Internet stipends upon regularization

  • HMO Coverage

  • PTO credits and service incentive leaves

  • Major spring and winter company live events

  • Monthly employee appreciation virtual events

  • Company-provided career skills training courses

  • A company culture focused on your personal and professional growth

About Us

We are a leading BPO company that specializes in assisting businesses across the United States to discover the perfect global talent to enhance their teams.

We take pride in fostering growth and making hiring easy for business owners, executives, and industry leaders.

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