Senior Enterprise System Administrator

We are seeking a seasoned Systems Administrator to join our team. In this role, you will be responsible for resolving complex technical issues and providing expert-level support for our customers.

This is a challenging opportunity for a highly skilled administrator who can handle advanced systems and network administration tasks.

• You will be the primary escalation point for Tier 1 & Tier 2 support teams, including mentoring and providing training.
• You will have hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices.
• You will possess advanced knowledge in Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.
• You will have strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler).
• You will be proficient in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP).

• Resolve complex technical issues directly with customers submitted by phone, email, and onsite.
• Provide training as needed to the Tier 1 and Tier 2 support teams.
• Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching).
• Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware.
• Expertise in Office 365/Azure administration and migrations.
• Knowledge of SaaS based products, and management of customer licenses.
• Maintain and update documentation along with creation of technical procedures.
• Device firmware and OS patching/upgrades as required.
• Able to be assigned projects, and adhere to schedules for on time completion.

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
• Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.
• 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment.
• Proven ability to resolve complex technical issues via phone, email, remote access, and onsite.
• Hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching).
• Advanced knowledge in Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.
• Strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler).
• Proficiency in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP).
• Solid background in virtualization technologies (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support.
• Familiarity with enterprise storage systems (iSCSI, RAID, SAN, NAS).
• Expert-level skills in Office 365 and Azure administration, migrations, and license management for SaaS products.
• Experience as primary escalation point for Tier 1 & Tier 2 support teams, including mentoring and providing training.
• Ability to manage device firmware and OS patching/upgrades across multiple platforms.
• Capable of creating and maintaining technical documentation and standard operating procedures.
• Skilled in project ownership — can handle assigned projects and meet deadlines consistently.
• Excellent problem-solving and analytical abilities.
• Strong communication skills for direct client interaction and team collaboration.
• Able to work independently with minimal supervision in a remote setting.
• Strong organizational skills and attention to detail.