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Healthcare Advocate Manager

2 weeks ago

Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time
Job Description

We're looking for a highly skilled Clinical Support Specialist to join our team. As a key member of our clinical services team, you will work closely with doctors, nurses, and pharmacists to provide multidisciplinary clinical support to patients.

Your primary responsibility will be to triage, assess, and support patients through their treatment journey. You will evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information while escalating where necessary.

You will also ensure timely and accurate responses to patients, maintaining patient safety and confidentiality at all times. Furthermore, you will initiate communication based on tracker information, monitoring patient progress and reaching out to patients as needed to provide support and increase treatment adherence.

As a Clinical Support Specialist, you will be responsible for sharing patient insights with the clinical services team and wider business. Your excellent communication skills and dedication to providing outstanding customer service will make you an invaluable asset to our team.