Learning Experience Manager
4 days ago
At AIA, we're committed to empowering our employees to find their 'better'. We believe that by investing in their development, we can create a culture of excellence and drive business success.
The Customer Experience Training Lead will play a critical role in ensuring that all processing staff are effectively onboarded, upskilled, and refreshed with the applicable operational processes. This includes collaborating with Business Unit Managers and Leaders in Operations to cascade new products, process changes, and innovations to employees.
The objective is to enable all employees in Operations to perform their roles with efficiency, ease, and effectiveness, while also delivering best-in-class service to customers and distribution partners.
The key responsibilities of this role include:
- Developing and implementing comprehensive training programs for new hires and existing staff
- Designing onboarding programs and conducting sessions to familiarize new employees with company policies, procedures, and system access
- Delivering upskilling programs to enhance employee skills and knowledge in life insurance operations and functions
- Organizing regular refresher courses to ensure employees stay updated with the latest industry practices and company processes
- Collaborating with Business Unit Heads to identify training needs and develop tailored solutions
- Monitoring and evaluating the effectiveness of training programs and making necessary adjustments
- Providing support and mentorship to employees to help them succeed in their roles
We offer a dynamic and supportive work environment, where you can build a career with us and contribute to helping our customers and community live Healthier, Longer, Better Lives.
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