Senior Customer Service Representative
2 days ago
The Senior Retail Sales Consultant plays a pivotal role in delivering exceptional customer service and support in a retail environment.
This role involves handling complex customer interactions, resolving issues, and leading by example to ensure high standards of service are consistently met.
The Senior Customer Service Representative will also mentor and support junior staff, contributing to a positive and efficient retail operation.
Key Responsibilities:
- Provide exceptional customer service and support to customers in a retail environment
- Handle complex customer interactions and resolve issues in a timely and professional manner
- Lead by example to ensure high standards of service are consistently met
- Mentor and support junior staff to contribute to a positive and efficient retail operation
- Meet or exceed sales targets and contribute to the growth of the business
Requirements:
- At least 2 years of experience in BPO sales
- College degree or equivalent
- Availability to work shifting schedules, including weekends and holidays
- Excellent English communication skills, both written and verbal
- Willingness to work onsite
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