CRM Process Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCrm Full time ₱600,000 - ₱1,000,000
Job Overview This position supports Level 2 and out-of-scope requests attending internal and external clients, ensuring optimal services are provided. The successful candidate will be responsible for monitoring SLA performance, following up on internal indicators, creating reports, and coordinating with lead process review and changes to ensure services are provided as requested. Key objectives include supporting excellence in customer service, reporting to the Global BSD Lead for SSC, and working closely with him/her and the BSD team members to achieve group and individual objectives. Key Responsibilities:
  • 45% Technical CRM Support (Level 1):
    • Responsible for supporting all services with basic level of expertise (GC/GPO, GEMS, General Customer Support, MDM, etc.)
    • Provide basic level support to all services or processes
    • Ensure completeness, accuracy, and timeliness of transactions processed
    • Performance against defined Key Performance Indicators (Productivity, Effectiveness, Efficiency, Business Output, etc.)
    • Creation, maintenance, and update of relevant documentation related to the process and tools that support it
  • 30% General Support of BSD Processes and Services:
    • Support all other BSD services (current or new) with basic (Level 2) and/or CRM Assistant level (Level 1) expertise support
    • Solve problems via analytical thinking
  • 10% Operational SLA Compliance, Reporting, and Metrics:
    • Comply with operational SLAs agreed with the customer to achieve process, team, and individual performance
    • Meeting defined metrics/benchmarks, standards, and processes to provide effective customer service and meet requirements
  • 10% C-SAT (Customer Satisfaction) and NPS (Net Promoter Score):
    • Comply with the goal agreed within the SS to achieve process, team, and individual performance on customer satisfaction and net promoter score
    • Attends Customer Service training sessions and applies the learnings
  • 5% Project Support and AD-hoc Duties:
    • Provide support for out-of-scope services - Project manage and develop solutions and recommendations for out-of-services like new projects assigned, new processes transitioned that require BSD service
    • Respond to out-of-scope services request in areas like training and testing to internal and external clients

  • Customized CRM Solutions Professional

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeGoHighLevel Full time ₱5,000 - ₱8,000

    Virtual Assistant - GoHighLevel SpecialistWe are seeking a highly skilled professional with expertise in customizing, building, and managing white-labeled CRM solutions.Main Responsibilities:Setup, customize, and maintain white-labeled GoHighLevel CRM accounts.Build and manage marketing funnels, landing pages, automation workflows, SMS/email campaigns, and...

  • Operations Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeHubspot Full time $60,000 - $80,000

    Job OverviewAs a seasoned administrator, you will be responsible for developing and maintaining streamlined workflows and targeted campaigns in collaboration with cross-functional teams.Ensure data accuracy and integrity by utilizing analytics to identify trends and opportunities, and implementing corrective measures as needed.You will optimize the CRM...

  • CRM System Architect

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeHubspot Full time ₱48,000 - ₱62,400

    HubSpot ExpertWe are seeking a top-tier HubSpot expert to join our team as a system architect. This is a leadership role that requires process-first thinking, guiding clients in structuring and scaling their go-to-market strategies inside HubSpot, and building smart, effective systems across all Hubs.This role combines strategy, system design, and hands-on...

  • Process Improvement Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeBusiness Full time $50,000 - $70,000

    Process Optimization Specialist Job OverviewImprove business process efficiency and effectiveness by analyzing and optimizing processes. Lead cross-functional teams, conduct thorough process analysis, and design solutions for stakeholders.

  • Process Innovation Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeTransformation Full time ₱1,500,000 - ₱2,000,000

    Job Title: Process Transformation SpecialistWe're seeking a skilled Process Transformation Specialist to join our team. This individual will be responsible for driving operational excellence and strategic enablement through process redesign, supported by targeted automation and AI applications.The ideal candidate will have a strong background in service...

  • Senior Loan Processing Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeLoanProcessor Full time ₱900,000 - ₱1,200,000

    Loan Processor RoleThis position involves overseeing loan processing from application verification to ensuring compliance with relevant lending standards.About the Position:Process loan applications, verify documents, and maintain accuracy in a fast-paced work environment.Collaborate closely with internal teams to ensure completeness and accuracy of...

  • Process Improvement Specialist

    1 week ago

    Mabalacat, Central Luzon, Philippines beBeeImprovement Full time ₱800,000 - ₱1,200,000

    Process Improvement ExpertWe are seeking a highly skilled Process Improvement Expert to join our team. As a key member, you will be responsible for designing and implementing process improvements that drive quality, efficiency, and outcomes across various business departments.Job Responsibilities:Develop and implement process improvements to enhance quality,...

  • Process Innovation Specialist

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeAutomation Full time ₱3,456,000 - ₱8,192,000

    Job OpportunityWe are seeking a highly skilled professional to fill the position of Automation and Process Specialist within our Service Operations Team.This role requires expertise in process thinking, continuous improvement, and customer experience strategy.The ideal candidate will possess strong analytical skills, be able to work effectively in a team...

  • Senior Mortgage Processing Coordinator

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeeMortgage Full time A$2,500 - A$28,000

    This role is a crucial part of our mortgage brokerage team, supporting senior mortgage brokers in handling loan processing from start to finish.Key Responsibilities:Assist senior mortgage brokers with loan application preparation, submission, and follow-up.Collect, verify, and manage required documentation from clients.Liaise with lenders, solicitors, and...

  • Loan Processing Professional

    2 days ago

    Mabalacat, Central Luzon, Philippines beBeemortgage Full time ₱3,500,000 - ₱4,500,000

    Job Title: Mortgage Loan ProcessorWe are seeking a highly skilled and detail-oriented Mortgage Loan Processor to join our team. As a key member of our finance department, you will be responsible for supporting brokers to achieve settlement targets, managing data entry into various software systems, and preparing compliance documentation for proposed...