Salesforce Technical Lead

3 days ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time

Job Description

At Gratitude Philippines, we are seeking a highly skilled Senior Salesforce Administrator to join our Salesforce Solutions practice. The successful candidate will be responsible for delivering top-notch implementation, customization, configuration, and training services to our Salesforce customer base.

Responsibilities:

  • Participate in requirements gathering with clients, analyze and review business functional and technical requirements
  • Work with clients to understand their business processes and strategies as it relates to Salesforce.com
  • Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
  • Design, configure, and deploy Salesforce to customers and customize modules to their specific business needs
  • Deliver Salesforce Administration solutions to clients with minimal oversight
  • Estimate project costs at a component level
  • Discover, document, and analyze key processes
  • Build reports and dashboards to gauge project success
  • Provide training on new customizations or implementations to customers
  • Manage customer expectations and communicate status updates of projects to various stakeholders

Requirements:

  • 5+ years of Salesforce Administration experience
  • Salesforce clouds: Sales and Experience Cloud
  • Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices
  • Business support – creative problem-solving skills; documentation; requirement gathering
  • Project support and leadership – adept at planning and understanding the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client
  • Agile methodology
  • Effective English communication and confidence in direct interaction with onshore
  • Strong analytical and planning skills
  • Ability to work independently and as part of a team

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