Salesforce Technical Lead
3 days ago
Job Description
At Gratitude Philippines, we are seeking a highly skilled Senior Salesforce Administrator to join our Salesforce Solutions practice. The successful candidate will be responsible for delivering top-notch implementation, customization, configuration, and training services to our Salesforce customer base.
Responsibilities:
- Participate in requirements gathering with clients, analyze and review business functional and technical requirements
- Work with clients to understand their business processes and strategies as it relates to Salesforce.com
- Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
- Design, configure, and deploy Salesforce to customers and customize modules to their specific business needs
- Deliver Salesforce Administration solutions to clients with minimal oversight
- Estimate project costs at a component level
- Discover, document, and analyze key processes
- Build reports and dashboards to gauge project success
- Provide training on new customizations or implementations to customers
- Manage customer expectations and communicate status updates of projects to various stakeholders
Requirements:
- 5+ years of Salesforce Administration experience
- Salesforce clouds: Sales and Experience Cloud
- Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices
- Business support – creative problem-solving skills; documentation; requirement gathering
- Project support and leadership – adept at planning and understanding the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client
- Agile methodology
- Effective English communication and confidence in direct interaction with onshore
- Strong analytical and planning skills
- Ability to work independently and as part of a team
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