Data Entry and Order Management Professional

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time $214,000 - $231,000
Key Role:

This Customer Service and Data Entry Specialist plays a vital part in managing customer interactions, processing orders, and maintaining accurate data entry within a major retail marketplace.

  • Customer Interaction: Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone
  • Order Processing: Enter, update, and verify orders, ensuring accuracy and timely fulfillment
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into a seller account
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows
  • Multi-Platform Management: Assist with operations on various e-commerce platforms
Required Skills:

This role requires expertise in handling inquiries, resolving order issues, updating inventory, and ensuring seamless operations across multiple e-commerce platforms.

The ideal candidate will have experience in e-commerce order processing, strong proficiency in data entry, excellent customer service skills, and knowledge of inventory management and order tracking systems.

Qualifications:
  • Experience: Minimum 2-3 years of experience in e-commerce order processing
  • Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required)
  • Skills:
    • Strong written and verbal communication skills in English
    • Problem-solving mindset to handle complaints and order discrepancies

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