Experience and Engagement Specialist

5 days ago


Taguig, National Capital Region, Philippines TapTalent Full time

TapTalent is seeking a dedicated Guest Experience Manager to elevate customer service standards and ensure an exceptional experience for all guests.

Responsibilities:
  • Oversee daily operations to deliver top-notch guest services.
  • Analyze guest feedback to implement improvements and drive satisfaction metrics.
  • Train and mentor staff to provide exceptional experiences, focusing on team development and leadership skills.
  • Develop innovative programs to enhance guest engagement, loyalty, and retention.
  • Coordinate events and activities that enrich the guest experience, staying up-to-date with industry trends to maintain a competitive edge.

The ideal candidate will possess strong interpersonal and communication skills, as well as the ability to solve problems quickly and efficiently. A minimum of 5 years' experience in hospitality or customer service management is required.



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