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BPO Operations Specialist

7 days ago

Cebu City, Central Visayas, Philippines Quantum Sourcing Full time

Job Summary:

Quantum Sourcing is seeking a skilled BPO Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing excellent customer service and resolving customer issues efficiently.

About the Role:

  • Manage customer interactions through various channels, including phone, email, and live chat.
  • Utilize CRM software and other productivity tools to track customer interactions and resolve issues.
  • Collaborate with internal teams to improve customer satisfaction and resolve complex customer issues.
  • Excellent communication and problem-solving skills are essential for this role.

Qualifications:

  • At least 6 months of experience in a BPO or customer-facing role.