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Customer Experience Associate

2 weeks ago

Manila, National Capital Region, Philippines HR Community - Philippines Full time

Customer Experience Associate

About the Role:

We are seeking a Customer Experience Associate to join our team at HR Community - Philippines. As a key member of our support team, you will be responsible for delivering exceptional customer service and experiences that meet our clients' expectations.

You will work closely with our Gorgias team to respond to customer inquiries, resolve issues, and manage support tickets in a timely and efficient manner. Your strong communication skills, patience, and ability to think outside the box will make you an asset to our team.

Your Responsibilities:
  • Respond to customer inquiries and resolve problems effectively
  • Manage support tickets and ensure timely responses
  • Work with the team to continuously improve our customer experience
  • Spot trends and provide feedback to enhance our processes
  • Keep detailed records for accurate tracking
About You:
  • You have experience with Gorgias and handling customer queries
  • You are a patient and skilled listener who genuinely enjoys helping people
  • You can remain calm and professional under pressure
  • You are a creative problem-solver who is not afraid to think outside the box
  • You possess strong written and verbal communication skills