Customer Experience Associate

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Success Associate is capable and able to help manage the front desk, office/facility, and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

FRONT DESK MANAGEMENT:
  • Providing support at the reception/front desk through:
  • Answering and dispersing calls and inquiries
  • Welcoming/ receiving applicants, visitors, and clients of the Company
  • Responding/ addressing tenant concerns and walk-in inquiries
  • Handling daily incoming and outgoing mail
  • Receiving, distributing, and filing incoming letters, billings, invoices, documents and/ or other communications
  • Managing the front office on a daily basis
  • Assisting with photocopy, printing, and scanning client request
  • Gatepass / work permit processing
  • Preparing and accomplishing errand form
  • Monitoring the cleanliness in the concessionaire area
  • Any ad hoc duties as required
GENERAL SERVICES / TENANT SERVICES
  • Being the Point person / Representative in the workplace
  • Reserving the Conference room
  • Reporting and coordinating any workplace issues and ensuring job completion
  • Providing administrative support to members
  • Providing unmatched customer experience
  • Building strong relationships with members
  • Enforcing company policies and procedures, and safety and health regulations and standards
GENERAL ADMIN
  • Attending ticket requests within SLA
  • Assisting office walk tours with prospective clients and marketing events
  • Offering and serving refreshments to the Client
  • Assisting and doing simple troubleshooting IT concerns like wifi connection and borrowing of LAN/ HDMI
  • Coordinating with the vendor for any Client request below 20K
  • Distributing monthly treats
  • Following operational processes and procedures
  • Enforcing house vision and security guidelines
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
  • Maintaining Office Show-readiness, cleanliness and maintenance
    • Conducting random facilities walkthrough to report current and urgent issues, and handling foreseen issues and members' needs
    • Coordinating with Customer Success Lead for any facilities/Building issues

To apply, you must be an expert on the following requirements:

  • Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
  • At least 3 years work experience as Front Office Staff or Admin Assistant
  • Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)

It will also be favorable if you are knowledgeable in:

  • Capable of dealing with local staff and foreign clients
  • Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
  • Superb verbal and written communication skills
  • Has high attention to detail, fast learner
  • Excellent interpersonal skills
  • Extraordinary multitasking skills
  • Good time management skills
  • Capable of working under minimal supervision
  • Ability to deliver services with the highest standards
  • Willing to work on a shifting schedule
  • Willing to be assigned to other KMC sites
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