Talent Optimization Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeWorkforce Full time ₱40,000 - ₱75,000
Workforce Manager Role

This is a remote workforce management opportunity where you will be responsible for overseeing the entire workforce planning process using forecast models to ensure optimal staffing levels. You will also monitor and manage absenteeism and attrition on a daily basis, collaborate with Talent Acquisition, Operations, and Training teams to ensure new hires are matched to the right clients, and utilize various tools to match idle talent with active opportunities.

You will also be responsible for managing offboarding processes to ensure the timely removal of tools and system access for employees exiting the company, tracking account churn, and working with leadership and Talent Acquisition to secure timely replacements. Additionally, you will maintain a centralized, up-to-date database of all active employees, including accurate organizational charts and reporting lines, and provide daily workforce health updates and coordinate staffing needs with Talent Acquisition and Operations as required.

Key Responsibilities
  • Report directly to the VP of Operations and/or COO.
  • Oversee workforce planning using forecast models to ensure optimal staffing levels.
  • Monitor and manage absenteeism and attrition on a daily basis.
  • Collaborate with Talent Acquisition, Operations, and Training teams to ensure new hires are matched to the right clients.
  • Utilize Lever, MySQL, and other tools to match idle talent with active opportunities in partnership with Talent Acquisition.
  • Manage offboarding processes to ensure the timely removal of tools and system access for employees exiting the company.
  • Track account churn and work with leadership and Talent Acquisition to secure timely replacements.
  • Maintain a centralized, up-to-date database of all active employees, including accurate organizational charts and reporting lines.
  • Provide daily workforce health updates and coordinate staffing needs with Talent Acquisition and Operations as required.
Reports and Deliverables
  • Active employee count (by job level).
  • Prior Day, WTD, and MTD absenteeism rates.
  • Prior Day, WTD, and MTD attrition rates.
  • Client run rate churn rates and geo-specific churn reports.
  • Ad-hoc WFM reports as needed.
Qualifications
  • Proven experience in workforce management, preferably in a BPO or remote work environment.
  • Strong analytical skills and ability to forecast workforce needs.
  • Proficiency in workforce tools (e.g., Lever) and data management systems.
  • Excellent communication and collaboration skills.
  • Highly organized with exceptional attention to detail.
Benefits
  • Permanent remote work setup.
  • Opportunities for professional growth and development.
  • Be part of a dynamic, supportive, and globally minded team.
Why This Opportunity?

By joining this team, you'll help streamline operations across multiple departments — enabling TA, Operations, and Training to focus on what they do best. You'll be the critical link that ensures talent is matched effectively, communication is seamless, and productivity is maximized.

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