IT Support Specialist

3 days ago


Pasig, National Capital Region, Philippines Innovate Strategic Resource Marketing Inc. Full time

We are seeking a highly skilled and dedicated Technical Support Representative to join our team at Innovate Strategic Resource Marketing Inc. in Ortigas, Pasig.

About the Role

The successful candidate will provide exceptional customer service and technical support to clients, ensuring timely resolution of issues and exceeding client expectations.

Key Responsibilities:

  • Respond to and resolve customer inquiries and complaints via phone, email, or in-person.
  • Troubleshoot complex technical issues with PCs, internet, and other software applications.
  • Collaborate with internal teams to resolve issues and improve overall customer experience.
  • Develop and maintain knowledge of company products and services to provide accurate information to customers.
Requirements

To be considered for this role, applicants must meet the following requirements:

  • A minimum of 2 years of experience in a customer-facing role, preferably in a call center environment.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • A strong understanding of MS Office applications and typing speed of at least 30 wpm.
Benefits

We offer a comprehensive compensation package that includes:

  • A competitive salary range of PHP 20,000 - PHP 25,000 per month (estimated).
  • Night differential allowance.
  • Work-in-office allowance.
  • HMO after a month.
  • Wellness reimbursement.


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