Experience Success Consultant

3 days ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱6,000,000 - ₱8,000,000
Role Overview

We are seeking a Success Manager to drive engagement and revenue growth across our operating companies. This role focuses on nurturing relationships with existing high-net-worth clients, generating service and upgrade opportunities, and selling contracts — ensuring clients continue to experience the value of premium solutions.

Location: Remote - Colombia.

Schedule: 8:00am - 5:00pm EST / Follows Colombian holidays.

Key Responsibilities
  • Conduct outbound calls to identify service and upgrade opportunities.
  • Partner with marketing to sell maintenance contracts and ensure customer engagement.
  • Perform post-purchase follow-ups to maintain strong client relationships and drive referrals.
  • Manage client data in CRM, ensuring accurate activity tracking and reporting.
  • Collaborate with local teams to coordinate follow-ups and deliver a seamless customer experience.
Qualifications
  • Strong communication skills, with the ability to engage high-net-worth clientele.
  • Proven experience in sales, upselling, cross-selling, or renewals.
  • Active listening, empathy, and conflict-resolution abilities.
  • Proficient in CRM systems.
Requirements
  • 4+ years in customer success or sales roles.
  • Familiarity with technical products (home automation preferred).
  • Comfortable handling conversations around high-ticket upgrades.
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Other
Industries
  • Consulting

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