Customer Experience Representative

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱450,000
Job Overview

This role is responsible for delivering exceptional customer experiences through multiple channels. The ideal candidate will be able to handle a high volume of inquiries, resolve issues promptly and professionally, and maintain a high level of customer satisfaction.

Main Responsibilities
  • Respond to customer inquiries and complaints in a timely and effective manner.
  • Provide accurate information about products and services.
  • Process orders, returns, and exchanges according to company guidelines.
  • Maintain detailed records of customer interactions in the CRM system.
  • Evaluate complex issues and escalate them to higher-level support when necessary.
  • Follow up with customers to ensure their concerns are resolved.
  • Achieve key performance indicators such as response time, resolution rate, and customer satisfaction scores.
Skill Requirements
  • At least 1 year of experience in customer service or a related field.
  • Strong communication skills (verbal and written).
  • Ability to multitask in a fast-paced environment.
  • Excellent problem-solving and conflict resolution skills.
  • Familiarity with computers, CRM systems, and Microsoft Office applications.
  • Customer-focused mindset with a positive attitude.
Benefits

This position offers the opportunity to work in a dynamic environment, develop new skills, and advance your career.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Administrative and Customer Service

Industries

Retail and Business Consulting and Services

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