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Conversational AI Solutions Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Cognizant Full time
Job Overview

Cognizant is a leading IT services company seeking an experienced Chatbot Developer to join our CAI Development Squad.

This role involves designing, developing, and optimizing chat and voice bots to meet customer needs.

The successful candidate will have strong technical skills and the ability to collaborate with a talented team to drive the success and scalability of our Conversational AI solutions.

Responsibilities
  1. Bot Development and Optimization: Design, develop, train, and optimize chat and voice bots to address customer needs.
  2. New Feature Implementation: Implement new features, including external application integrations.
  3. Generative AI Applications: Enhance Generative AI applications (e.g., FAQ and Knowledge Base Systems, Copilot).
  4. Innovation and Team Collaboration: Drive the innovation pillar within the CAI Bot Development Center of Excellence and collaborate with the team to achieve project goals.
Qualifications
  1. Technical Experience: Experience in designing and developing chat and voice bots.
  2. Generative AI Understanding: Strong understanding of Generative AI applications.
  3. Conversational AI Platforms: Experience with Conversational AI platforms like Cognigy, IBM Watson, Google Dialogflow, etc. Knowledge of integration techniques with third-party systems.
  4. Problem-Solving Skills: Excellent problem-solving and analytical skills.
Working Conditions

This is a full-time position that requires flexibility with shift schedules, including mid-shift or early morning shifts.