Remote Technical Solutions Expert

22 hours ago


Manila, National Capital Region, Philippines TGI Full time

About this Role

TGI is looking for a skilled Remote Technical Solutions Expert to join our team. The successful candidate will provide technical support for our clients remotely and ensure that their technical issues are resolved efficiently.

Key Responsibilities

  • Provide Technical Support
    • Offer first-line support for client technical issues via phone or email
    • Troubleshoot and resolve hardware, software, and connectivity issues
    • Escalate complex issues to Level 2 or Level 3 support as necessary
  • Documentation
    • Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
  • Customer Service
    • Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction

Requirements

  • Education
    • Bachelor's degree in information technology, ECE, Computer Science, or a related field
  • Experience/Training
    • Preferably 1-2 years of experience in an onsite technical support role
  • Skills
    • Basic knowledge of IT systems and troubleshooting methodologies
    • Familiarity with a broad range of IT hardware and software solutions

Work Environment

  • Combination of remote and onsite work, depending on client needs
  • May require travel to client locations


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