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Customer Service Representative

3 weeks ago

Cabanatuan City, Central Luzon, Philippines UnionBank of the Philippines Full time

Job Description:

Role Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Junior Branch Ambassador. As a key member of our branch, you will be responsible for delivering exceptional customer service, promoting digital banking channels, and ensuring the smooth operation of our banking services.

Main Responsibilities
  • Advocate the use of online banking, self-service machines, and other digital channels to enhance customer experience.
  • Provide excellent customer service at every interaction, addressing feedback and concerns in a timely manner.
  • Project a professional image through smart physical appearance and courteous servicing of clients' transactions.
  • Ensure accurate processing and recording of transactions, identifying discrepancies, and reporting them to supervisors.
  • Foster teamwork, participate in bank activities, and maintain a positive workplace culture.
Requirements
  • Degree holder with strong communication skills.
  • Digital competence and proficiency in both written and oral communication.
  • Passed Functional Assessment Interview.