Cybersecurity Community Support Specialist

7 hours ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time $80,000 - $100,000
Community Support Specialist

This is an exciting opportunity to work as a Community Support Specialist where you will play a key role in supporting our customers through various online platforms. Your primary responsibility will be to engage with customers, provide excellent support, and create valuable self-service content.

We are looking for a highly motivated individual who has exceptional communication skills, technical knowledge, and the ability to work effectively in a remote team environment. If you have a passion for cybersecurity and enjoy helping others, we would love to hear from you

Main Responsibilities
  • Act as a brand ambassador for our company, conveying our values and personality through online communications.
  • Proactively resolve customer queries that arrive on online platforms such as forums, social media, and chat channels.
  • Moderate community content to ensure accuracy and quality.
  • Collect and relay valuable user feedback to drive product improvement.
  • Cross-collaborate with internal teams to resolve complex issues.
Requirements
  • Effective verbal and written communication skills.
  • Strong technical knowledge of IT security concepts.
  • Excellent interpersonal skills.
  • Organized self-starter with accountability for their work.
  • Ability to work in a remote team environment.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of experts in the field of cybersecurity.

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