Supply Chain Efficiency Lead
2 days ago
About Us:
Ninja Van is a leading logistics company in Southeast Asia, providing hassle-free delivery services for businesses of all sizes. Our tech-enabled platform offers cutting-edge software and operational concepts, making us the region's largest and fastest-growing last-mile logistics company.
The Recovery Unit:
The Recovery Unit is responsible for managing processes for parcels avoiding the 'unhappy path.' This involves resolving operational challenges and coordinating across the company for ideal customer experiences.
Job Description:
The Head of Recovery is responsible for overseeing Recovery Operations, focusing on parcels deviating from planned or standard delivery processes. This role acts as a central coordinator, overseeing operational recovery processes, managing country-wide parcel claims, and ensuring seamless collaboration across teams to deliver timely and effective issue resolution.
This position requires strong leadership skills, ability to drive process improvements, and experience in logistics or tech-related startups or similar industries.
Responsibilities:
- Leading Recovery Operations
- Managing country-wide parcel claims
- Ensuring seamless collaboration across teams
- Driving process improvements
Requirements:
- Bachelor's degree in any specialization; engineering or business-related degrees a plus
- Minimum of 5 years experience in logistics or tech-related startups or similar industries
- Proficiency in SQL/Python/R is an advantage
- High proficiency in spreadsheets
- Always willing to learn, Agile and willing to experiment
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