Operations Team Lead

3 days ago


Manila, National Capital Region, Philippines EURONET TECHNOLOGY SERVICES, INC. Full time

**Job Overview**

The Operations Team Lead plays a vital role in ensuring the smooth operation of our business.

This leadership position is responsible for overseeing the day-to-day activities of our operations team, driving efficiency, and maintaining exceptional customer service standards.

We are seeking a highly skilled and experienced professional to join our team as an Operations Team Lead. As a key member of our management team, you will be responsible for leading, motivating, and supporting a large team within a fast-paced environment.

Key Responsibilities:

  • Lead and manage a team of operations professionals to achieve productivity targets and improve operational efficiency.
  • Develop and implement process improvements to enhance customer satisfaction and reduce costs.
  • Maintain strong relationships with internal stakeholders and vendors to ensure seamless operations.
  • Monitor and report on key performance indicators to inform strategic decision-making.
  • Foster a culture of continuous learning and development within the team.

Requirements:

  • Bachelor's degree in operations management, business administration, or a related field.
  • A minimum of 3 years of experience in an operations management role, preferably in a similar industry.
  • Proven track record of driving process improvements and achieving results-oriented goals.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams to drive business outcomes.

Preferred Qualifications:

  • Working knowledge of ATM operations and management.
  • Experience with process automation and data analytics tools.
  • Fluency in multiple languages (optional).

About Us:

Euronet Technology Services, Inc. is a leading provider of financial technology solutions. We are committed to delivering exceptional service to our customers and employees alike.



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