IT Service Delivery Manager

18 hours ago


Manila, National Capital Region, Philippines Zoho APAC Full time

We are looking for a highly skilled IT Service Delivery Manager to join our Zoho APAC team in the Philippines. As an expert in IT service delivery, you will be responsible for managing our comprehensive IT management software suite and ensuring exceptional customer service and support.

Job Overview

ManageEngine, a part of Zoho Corporation, is a global leader in cloud and business solutions that adheres to information security and privacy best practices. Our IT management software suite covers everything enterprise IT needs at prices businesses can afford.

The ideal candidate will have a strong technical background and excellent communication skills, as well as experience working with multiple products focused on IT management. You will work closely with our customers and partners to understand their needs and provide tailored solutions.

Key Responsibilities:

  • Talk to customers and partners to understand requirements and recommend the right ManageEngine product.
  • Conduct product demonstrations for customers and solve technical queries.
  • Work with multiple products focused on IT management from the company.
  • Conduct workshops, training sessions, and product events both online and offline as needed.
  • Travel to customer locations as required.

Requirements:

  • Fluency in English and Visayan/Cebuano.
  • Residing in the NCR/Manila area is a must.
  • Excellent business-level local language skills.
  • Interest in learning new software products and attention to detail.
  • Good interpersonal skills to work with multiple ManageEngine product teams.
  • 3+ years of relevant experience.
  • Strong technical knowledge and experience in the IT Industry.
  • Good background in ITSM Solutions, desktop, server/network administration devices is essential.


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