Career Opportunities: Customer Service Representatives

2 days ago

Batangas, Calabarzon, Philippines beBeeRepresentative Full time $40,000 - $60,000
Customer Service Representative Opportunity

MCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

We're looking for enthusiastic customer service representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients.

As a customer service representative, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

Responsibilities include:

  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues on the first call through effective problem-solving.
  3. Research and retrieve information across systems to support customer needs.
  4. Accurately document interactions and process claims.
  5. Guide customers through options to find the best solutions.
  6. Follow scripts, policies, and procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to the appropriate team members.
  9. Stay current with training, updates, and program knowledge.
  10. Maintain consistent attendance and adhere to scheduling requirements.

Qualifications include:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits include:

  • HMO Coverage plus a dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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