Technical Assistance Provider
4 days ago
**Job Overview**
We are looking for a Technical Assistance Provider to join our team at H2 Software Consulting Services Inc.
This role involves providing technical support to end-users, troubleshooting hardware and software issues, and maintaining accurate records in the ticketing system.
Responsibilities:**
- Offer technical assistance via phone, email, and chat
- Analyze and resolve technical problems for end-users
- Assist with account setup, password recovery, and access management
- Maintain accurate records in the ticketing system
Essential Skills:
- Degree in IT, Computer Science, or related field (fresh graduates welcome)
- Familiarity with Windows OS, MS Office, and troubleshooting methods
- Excellent communication and problem-solving skills
- Flexibility to adapt to changing schedules
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