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Technical Support Specialist

2 weeks ago

Pasig, National Capital Region, Philippines JetSon Manpower Agency Full time

At JetSon Manpower Agency, we are seeking a Technical Support Representative to provide top-notch assistance to our clients.

Job Description
  • As a Technical Support Representative, you will be responsible for providing technical assistance and support for inquiries related to software and hardware issues.
  • You will diagnose and troubleshoot technical problems, escalating complex issues as needed.
  • Accurate documentation of customer interactions and solutions in the ticketing system is crucial.
  • Effective communication skills are required to guide users through step-by-step solutions via phone, email, or chat.
  • Maintaining knowledge of products and services is essential to improve customer experience.
Required Skills and Qualifications
  • Educational Background: High School or Senior High School diploma is required.
  • Experience Level: 1-3 years of experience in technical support or customer service roles is preferred.
  • Skills and Competencies: Proficient in English, both written and verbal, with excellent communication skills.
  • Responsibilities and Duties: Provide technical assistance to customers, troubleshoot issues, and maintain accurate records of interactions.
  • Working Conditions: Mostly office-based, may require availability for shifts or weekends.
  • Qualities and Traits: Strong problem-solving abilities, patience, and a customer-focused attitude are essential.