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Computer Systems Technician
1 week ago
About the Job
This position is ideal for someone who enjoys working in a dynamic environment and has excellent communication skills.
Key Responsibilities
- Assess and troubleshoot network infrastructure devices and designs such as LAN & WAN.
- Experience in troubleshooting desktop machines and basic LAN connectivity.
- Understanding of network devices like routers, switches, and firewalls.
- Responsibilities include ticketing, receiving issues, and calling submitters to understand the issues.
- Provide on-site support and assist users through phone calls and visits.
- Handle incoming support calls and emails to provide multilingual technical support.
- Offer predefined solutions to known problems.
Requirements
- Fluent in speaking and reading Mandarin.