Computer Systems Technician

2 weeks ago


Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

We are seeking a talented Help Desk Engineer to join our team at IT Group, Inc.

About the Role
  • Help Desk Operations: The successful candidate will be responsible for managing the help desk, providing technical support and service dispatch to customers, and resolving incidents in a timely manner.
  • Communication: They will engage with customers, internal teams, and stakeholders to ensure seamless communication and collaboration throughout the incident management process.
  • Continuous Improvement: The Help Desk Engineer will contribute to continuous improvement initiatives, identifying areas for enhancement and implementing changes to improve the overall support experience.

Qualifications

  • A bachelor's degree in Engineering or Computer Science is required.
  • At least 2 years of experience in a similar role, preferably in an IT services and solutions company, is essential.
  • Familiarity with Linux Operating System, DBA, or Database administration is necessary.
  • RHCSA certification is highly desirable.
  • Candidates should be able to work on a flexible schedule and be located in Quezon City.


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