Computer Systems Technician
2 weeks ago
We are seeking a talented Help Desk Engineer to join our team at IT Group, Inc.
About the Role- Help Desk Operations: The successful candidate will be responsible for managing the help desk, providing technical support and service dispatch to customers, and resolving incidents in a timely manner.
- Communication: They will engage with customers, internal teams, and stakeholders to ensure seamless communication and collaboration throughout the incident management process.
- Continuous Improvement: The Help Desk Engineer will contribute to continuous improvement initiatives, identifying areas for enhancement and implementing changes to improve the overall support experience.
Qualifications
- A bachelor's degree in Engineering or Computer Science is required.
- At least 2 years of experience in a similar role, preferably in an IT services and solutions company, is essential.
- Familiarity with Linux Operating System, DBA, or Database administration is necessary.
- RHCSA certification is highly desirable.
- Candidates should be able to work on a flexible schedule and be located in Quezon City.
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