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Customer Service Training Specialist

2 weeks ago

Makati City, National Capital Region, Philippines HR TechX Corp. Full time
Job Summary

We are seeking an experienced Training Head to lead our Front of House (FOH) training initiatives and drive exceptional service standards throughout our teams.

Main Job Duties:
  1. Training Program Development
  • Design and deliver comprehensive training programs for all FOH roles.
Training Delivery and Support
  • Deliver training sessions and provide ongoing support to FOH staff.
Training Evaluation and Continuous Improvement
  • Assess the effectiveness of training programs and identify areas for improvement.
Industry Knowledge and Networking
  • Stay current with industry trends and best practices.
Requirements:
  • Bachelor's degree in a relevant field.
  • Minimum 5 years' experience in a leadership role within FOH Operations or a similar position.
  • Proven ability to develop and implement effective training strategies.
  • Strong communication and interpersonal skills.