Lead Customer Engagement Strategist

20 hours ago

Las Piñas, National Capital Region, Philippines beBeeCustomerExperience Full time ₱4,000,000 - ₱8,000,000
CRM Manager

We are seeking a strategic, results-driven CRM professional to lead our customer engagement strategy. Reporting to the Director of Marketing, you'll play a key role in driving customer loyalty through data-driven campaigns and platform optimization.

You'll develop and execute our CRM strategy across channels, stay updated on martech trends, and manage vendor partnerships and platform evaluations. You'll also leverage customer insights to drive program enhancements and strengthen customer insight capabilities through tools like surveys and focus groups.

  • Analytical with experience managing a loyalty or membership programme in retail or e-commerce.
  • Hands-on experience with CRM tools and marketing automation programs.
  • A strong collaborator and effective communicator with experience managing a team.
About the Role

This is a dynamic opportunity to work with a talented team and make a significant impact on our customers' experiences. If you're passionate about creating impactful brand-building experiences and have a customer-obsessed mindset, we'd love to hear from you.

Responsibilities
  1. Develop and execute our CRM strategy across channels (e.g. lifecycle email, WhatsApp).
  2. Stay updated on martech trends to continuously improve CRM strategy, tools, and execution.
  3. Leverage customer insights to drive program enhancements that increase engagement, retention, and lifetime value.
  4. Manage CRM vendor partnerships and lead platform evaluations (e.g. CDP and CEP) that powers advanced segmentation & automation.
Requirements
  • Bachelor's degree in Marketing, Business or a related field.
  • Min. 5 years of experience in a CRM role, preferably in retail or e-commerce.
  • Candidates with SQL capabilities will have an added advantage.
Benefits
  1. Flexible work arrangement with remote work options.
  2. Comprehensive corporate insurance.
  3. Learning and development opportunities.
  4. #TeamLB perks (staff discount off LB products, corporate partnerships, employee recognition platform, internal referral programme).
What We Offer

We offer a collaborative and dynamic work environment, comprehensive benefits, and opportunities for growth and development. If you're passionate about creating impactful brand-building experiences and have a customer-obsessed mindset, we'd love to hear from you.

  • Leading Customer Engagement Trainer

    13 hours ago

    Las Piñas, National Capital Region, Philippines beBeeSenior Full time ₱55,000 - ₱85,000

    Job OpportunityWe are revolutionizing the world of customer engagement for good.Fully remote, our team of over 300 people living and working worldwide is seeking a highly experienced Senior Training Lead.About the Role:Training Delivery:Lead and oversee all aspects of training sessions, workshops, and seminars.Direct onboarding, refresher training, and...

  • Retention Strategist

    20 hours ago

    Las Piñas, National Capital Region, Philippines beBeeRetention Full time ₱800,000 - ₱1,150,000

    Retention Strategist Job SummaryWe're seeking a seasoned retention strategist to join our team. As a key member of our organization, you will be responsible for developing and implementing effective retention strategies that drive customer engagement and loyalty.This role involves designing automated journeys, building loyalty programs, and creating...

  • Growth Strategist

    13 hours ago

    Las Piñas, National Capital Region, Philippines beBeeGrowth Full time ₱6,000,000 - ₱8,000,000

    Job Title: Growth StrategistWe are seeking an innovative and results-driven Growth Strategist to lead our marketing initiatives and drive growth.

  • Customer Engagement Specialist

    20 hours ago

    Las Piñas, National Capital Region, Philippines beBeeCareer Full time ₱800,000 - ₱1,200,000

    Job Title:RChilli is a global leader in providing parsing, matching, and enrichment solutions for the HR Tech industry. We partner with businesses worldwide to streamline recruitment workflows and improve talent acquisition through innovative technology.Job Description:We are seeking an experienced professional to join our team as a Customer Success...

  • Customer Engagement Specialist

    13 hours ago

    Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time $6,000 - $7,200

    Our organization is seeking a highly motivated individual to fill the role of Customer Engagement Specialist.Job Summary:This dynamic position involves interacting with new customers via phone or text, guiding them through a qualification process utilizing a concierge approach.Main Responsibilities:Engage with customers to assess needs and provide tailored...

  • Senior Marketing Strategist

    13 hours ago

    Las Piñas, National Capital Region, Philippines beBeeMarketing Full time ₱6,000,000 - ₱8,000,000

    Grow Your Career as a Marketing StrategistWe seek an experienced marketer to develop and execute proactive marketing strategies, driving leads, brand awareness, and customer engagement through multi-channel campaigns.Key Responsibilities:Monitor market trends and consumer behavior for targeted territories.Create cross-platform campaigns across email, social...

  • Email Marketing Strategist

    17 hours ago

    Las Piñas, National Capital Region, Philippines beBeeMarketing Full time ₱600,000 - ₱1,100,000

    Job OpportunityWe are seeking a skilled Email Marketing Strategist to drive engagement, nurture leads, and boost client retention through high-impact email campaigns.Key ResponsibilitiesDevelop and execute comprehensive email marketing strategies aligned with business objectives.Conduct in-depth market research to understand consumer behavior and optimize...

  • Customer Engagement Specialist

    5 hours ago

    Las Piñas, National Capital Region, Philippines beBeeEngagement Full time ₱336,000 - ₱420,000

    Customer Engagement SpecialistThis role focuses on fostering strong relationships with clients, providing product information and support to drive sales. Key responsibilities include responding to customer inquiries, delivering excellent service and resolving issues in a timely manner.Key QualificationsExcellent communication and interpersonal skillsAble to...

  • Marketing Strategist

    14 hours ago

    Las Piñas, National Capital Region, Philippines beBeeDigitalMarketing Full time ₱6,000 - ₱12,000

    Marketing Strategist RoleSummary: As a marketing strategist, you will be responsible for developing and executing comprehensive digital marketing campaigns that drive engagement and conversions.Key Responsibilities:Develop and implement multi-channel marketing strategies to reach target audiences.Manage and optimize paid advertising campaigns across various...

  • Digital Content Strategist

    13 hours ago

    Las Piñas, National Capital Region, Philippines beBeeContent Full time ₱600,000 - ₱800,000

    Job Title: Digital Content StrategistThe ideal candidate will be responsible for developing and executing social media strategies across various platforms, focusing on increasing reach and engagement. They must plan, create, and schedule engaging content that aligns with the brand's voice and campaign goals.A successful specialist will have a solid...