Customer Service Liaison

2 days ago


Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time $40,000 - $60,000
Job Opportunity:

We are seeking an experienced professional to fill a Customer Support position. As the primary point of contact for learners, clients, and trainers, you will be responsible for providing exceptional customer service via multiple communication channels.

Key Responsibilities:
  • Respond to inquiries, feedback, and technical questions in a timely and effective manner.
  • Troubleshoot and resolve complex service or product issues by identifying root causes and providing tailored solutions.
  • Collaborate with cross-functional teams to escalate and resolve high-priority cases.
  • Engage new and prospective learners to drive activation and utilization across multiple platforms.
  • Collect and report valuable insights to internal stakeholders to inform business decisions.
Requirements:
  • 1–2+ years of experience in customer success, client services, or a related learner-facing support role.
  • Strong written and verbal communication skills.
  • Exceptional organizational skills and attention to detail.
  • Demonstrated ability to think critically and contribute to process improvements.
  • Proficiency with CRM tools, chat systems, and Microsoft Office (especially Excel).


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