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Product Owner Specialist

2 weeks ago

Manila, National Capital Region, Philippines Hirebridge Full time

About Tribute Technology:

Tribute Technology is a market leader in the US and Canada, providing innovative technology solutions to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users.

As the Associate Product Owner (APO) within our Support Engineering department, you will play a key role in prioritizing, refining, and ensuring the resolution of bugs and small product enhancements. You will work closely with cross-functional teams, including engineering, design, and support, to keep processes efficient and outcomes impactful.

Key Responsibilities:

  • Collaborate with stakeholders to understand and clarify requirements for bugs, technical issues, and minor product enhancements.
  • Maintain and manage a prioritized backlog of support tickets, ensuring they align with team and business objectives.
  • Write and refine clear, actionable user stories, including acceptance criteria.
  • Facilitate the flow of work in a Kanban framework, ensuring a steady stream of high-value tasks for the team.
  • Partner with engineers to ensure requirements are well-understood and solutions are feasible.
  • Monitor and address blockers or issues impacting progress.
  • Coordinate and document scheduled and hotfix releases as needed.