Retail Sales and Support Representative Position

6 days ago


Cebu City, Central Visayas, Philippines Metacom Careers Full time
Job Summary:
We are currently seeking a skilled Retail Sales and Support Representative to join our team at Metacom Careers. The ideal candidate will possess excellent communication skills, have the ability to work effectively in a fast-paced environment, and demonstrate a strong commitment to providing exceptional customer service.

About the Role:
This role is responsible for handling customer inquiries and transactions related to retail products or services, processing customer orders accurately and efficiently, resolving customer issues and escalating complex issues as needed, meeting performance targets for productivity, quality, and customer satisfaction, and maintaining accurate records of customer interactions and transactions.

Responsibilities:
  • Provide exceptional customer service through various channels such as phone, email, and chat
  • Process customer orders accurately and efficiently, ensuring timely delivery and resolution of issues
  • Work effectively with colleagues and other stakeholders to resolve customer complaints and concerns
  • Meet performance targets for productivity, quality, and customer satisfaction


Requirements:
  • At least High School Graduate (old curriculum) / Senior High School Graduate
  • With or without BPO experience
  • Excellent Communication skills


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